![]() The information store could not be opened. When I try to open my Contacts or Calendar folder, I now get the error: The set of folders cannot be opened. This all worked without any issues until I upgraded to Windows 10. Mark email as junk or block senders in Outlook. I’m using iCloud with Outlook to synch my Contacts and Calendar with my iPhone and iPad. Organize your inbox with Archive, Sweep, and other tools in Mobile devices options on or Outlook on the web Post questions, follow discussions and share your knowledge in the Community. Outlook creates two types of data files on the local system - PST (for POP3 email accounts) and OST (for MAPI/IMAP accounts) Set. To get help and troubleshoot other Microsoft products and services, enter your problem here. ![]() If you can't sign in, click here.įor other help with your Microsoft account and subscriptions, visit Account & Billing Help. Microsoft updates Exchange Server and email clients regularly and the older versions become outdated. If you have feedback for TechNet Subscriber Support, contact. ![]() Best Regards, Winnie Liang Please remember to mark the replies as answers if they help. Use this new profile and confirm if the issue can be fixed. Go to the General tab and click on the Empty Cache button. Set 'When starting Microsoft Outlook, use this profile: Prompt for a profile to be used'. To contact us in, you'll need to sign in. Right-click on Exchange account in the account list and choose Properties. If the self-help doesn't solve your problem, scroll down to Still need help? and select Yes. To get support in, click here or select on the menu bar and enter your query. Restart your mobile device after a few seconds, and then sync your mailbox again. In the Choose Service section of the Add New Account dialog box, click E-mail Account, and then click Next. Select Clear Offline Items, and then select OK. To do this, follow these steps: Right-click the folder, and then select Properties. ![]() On the E-mail tab of the Account Settings dialog box, click New. If there is an issue with a specific folder, you can resync the folder in Outlook. Go to your mobile device and power it off completely. Select your profile, and then click Properties. In the list of connected mobile devices, select your phone, and then select Remove. If you're having trouble receiving or sending messages from your mobile device, try removing the device in the options.Īt the top of the page, select Settings > View all Outlook settings > General > Mobile devices. ![]()
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